Astec

Astec was engaged by a global software provider to supplement their UK customer support team during periods of increased workload. Astec provided mobile consultants to handle customer support calls and problem resolution. The consultants were responsible for first and second-level help desk support, reproducing issues, responding to customers, providing workarounds, and resolving cases while official patches were developed. The collaboration started in July 2017 and is ongoing, with the first Astec positions concluding in July 2018 and the remaining two set to finish at the end of January 2019.

In collaboration with an IT organization focused on the automotive industry, Astec worked on the update of an application. The project, which started in April 2018, involved starting from scratch to implement an updated version of the application, including all the original features and some new ones. Astec's developers built the product based on the client's sketches. The platform is a collaboration tool designed to evaluate car concepts, with a key feature being the ability to export PowerPoint presentations. Astec's role expanded to include technical coordination.

Astec was contracted by a mid-term IT firm to lead the development of an internal management system for an international company. The engagement, which started in 2013 and is ongoing, involves Astec providing mostly Java-based work, implementing applications with or without the client's functional support. Astec is currently working on three different projects simultaneously, providing operational maintenance and software optimization. The client spends more than €1 million (approximately $1.1 million USD) for Astec's services per year.