What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of May 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

301

Agents Republic Inc.
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Vancouver, Canada
Phone answering service Agents Republic Inc. Is headquartered in Vancouver, Canada; Budapest, Hungary and Toronto, Canada. The midsize firm was launched in 2018. Their services include voice services, non-voice bpo/back office services, BI & big data consulting & SI, and market research.
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302

Infinit-O
(4 Reviews) 4.1
- Timeliness
  4.1
- Service Excellence
  4.1
- Value
  3.6
- Would Recommend
  4.3
- $1,000+
- 1,000 - 9,999 employees
- Pasay City, Philippines
Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry.

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303

Origen BPO
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Medellín, Colombia
Based in Medellín, Colombia, Origen BPO is a small phone answering service. Their services include voice services and non-voice bpo/back office services.

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Industries
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304

noodesk
(2 Reviews) 4.8
- Timeliness
  4.3
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Montréal, Canada
Noodesk, a non-voice bpo/back office services company, was founded in 2020. The small Montréal, Canada-based team focuses on non-voice bpo/back office services, marketing strategy, accounting, contract manufacturing, and more.

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305

Infinity Center BPO
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Houston, TX
Phone answering service Infinity Center BPO is based in Houston, Texas and Ciudad de Guatemala, Guatemala. The firm provides call center services and customer service outsourcing and is midsize.The firm was established in 2014.

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306

Strong Vision Data Processing
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Pune, India
Strong Vision Data Processing is a professional data management firm based in Pune, India, and founded in 2016. Their team of 4 employees specializes in non-voice BPO, bookkeeping, and finance and account outsourcing.

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Clients
- 82 CLASSIC
Industries
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307

V Catch

(0 Reviews)

Not yet reviewed.
- $50,000+
- 50 - 249 employees
- Bengaluru, India
V Catch is a phone answering service and customer service outsourcing company. Launched in 2023, the team specializes in call center services and customer service outsourcing. Their midsize agency is based in Bengaluru, India.
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308

VoPro
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Jalandhar, India
Recruiting company VoPro was launched in 2013. Their midsize team is in Jalandhar, India and Bengaluru, India and provides recruiting.
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309

Answer California
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- El Cajon, CA
Answer California is a voice support outsourcing firm based in El Cajon, Calif., just outside of San Diego. Founded in 1998, Answer California has just under 13 employees. They exclusively provide voice service outsourcing. Their specific call center services include automatic answering, order processing, and customer service.

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Industries
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310

Ekaru
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Westford, MA
Ekaru is an IT firm founded in Westford, Mass. in 2001 with no more than 50 employees. They specialize in IT managed services, cybersecurity, and IT strategy consulting services for small and medium-sized companies across various industries.

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Clients
- Max Bauer, CPA, MST
Industries
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311

DevsPro
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Lahore, Pakistan
In Lahore, Pakistan, DevsPro is a marketing strategy company. The firm focuses on marketing strategy, web design, IT managed services, custom software development, and more and is midsize.The firm was launched in 2014.
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312

Acelerar Technologies
(5 Reviews) 4.1
- Timeliness
  4.3
- Service Excellence
  4.1
- Value
  4.1
- Would Recommend
  4.1
- Undisclosed
- 50 - 249 employees
- Noida, India
Acelerar Technologies is a KPO firm based in Noida, India. Founded in 2010, Acelerar's team of 270+ employees provides non-voice BPO/back office services and voice/call center services to clients around the world.

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Clients
- RCI
Industries
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313

Cyfuture
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  4.9
- Undisclosed
- 1,000 - 9,999 employees
- Noida, India
Cyfuture BPO is a business process outsourcing unit based in Houston, with offices in Tiverton, UK and India. Founded in 2004, Cyfuture BPO's team of 16 provides non-voice BPO/back office services, voice services, and HR consulting/outsourcing.

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Clients
- Bharat Petroleum
Industries
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314

VirtusaPolaris
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 1,000 - 9,999 employees
- Chennai, India
VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

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Clients
- Pegasystems
Industries
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315

SupportZebra
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 1,000 - 9,999 employees
- Houston, TX
Answering service and non-voice bpo/back office services company SupportZebra is located in Houston, Texas and Cagayan de Oro, Philippines. The midsize team offers voice services and non-voice bpo/back office services. The agency was founded in 2011.

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Industries
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316

EXL Service
(4 Reviews) 3.8
- Timeliness
  3.9
- Service Excellence
  3.8
- Value
  3.3
- Would Recommend
  4.0
- $1,000+
- 10,000+ employees
- New York, NY
EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

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Industries
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317

Provirtualassistants
(2 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.8
- $5,000+
- 10 - 49 employees
- Mumbai, India
Launched in 2011, Provirtualassistants is a non-voice bpo/back office services company. The company specializes in non-voice bpo/back office services, other digital marketing, social media marketing, web design, and more and has a small team. The company is located in Mumbai, India.

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318

Tech Drop Private Limited
(4 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.8
- $10,000+
- 10 - 49 employees
- Karachi, Pakistan
Tech Drop Private Limited is a web design company in Karachi, Pakistan and Karachi, Pakistan. The small firm was established in 2022. Their services include web design, ux/ui design, graphic design, web development, and more.

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Industries
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319

Key Carrier Management Service(Key-CMS)
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Ahmedabad, India
Key Carrier Management Service(Key-CMS) is a call center located in Ahmedabad, India and Sheridan, Wyoming. The midsize team provides call center services, digital strategy, web development, back office outsourcing, and more. The agency was launched in 2019.

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Industries
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320

STAFFVIRTUAL
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Miami, FL
Founded in 2009, STAFFVIRTUAL is a midsize non-voice bpo/back office services company based in Los Angeles, California. Their services include non-voice bpo/back office services, voice services, HR services, and accounting.
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321

Silver Bell Group
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
- Beograd, Serbia
Silver Bell Group is a social media marketing agency based in Beograd, Serbia. The midsize company was launched in 2014. Their services include social media marketing, blockchain, customer service outsourcing, commercial property management, and more.
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Industries
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322

EGA Connect
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sarajevo, Bosnia and Herzegovina
EGA Connect is a contact center services provider in Sarajevo, Bosnia and Herzegovina. Founded in 2016, they have about 10 employees that serve small businesses in the IT, retail, and telecommunications sectors. Services include email marketing, voice services, and back office services.

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Clients
- Pets and People Portraits
Industries
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323

Exela (formerly SourceHOV)
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 10,000+ employees
- Irving, TX
SourceHOV is a global transaction processing and enterprise information management company based in Irving, TX, with offices in Detroit, Los Angeles, and San Francisco. Founded in 2011, SourceHOV and its nearly 1,250 employees provide non-voice BPO/back office services and voice services.

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Clients
- Albany Medical Center
Industries
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324

MoveUp Solutions
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Las Vegas, NV
MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

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Clients
- Liberty National
Industries
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325

Amiy
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Tel Aviv-Yafo, Israel
Amiy, a sales outsourcing company, is in Tel Aviv-Yafo, Israel; Beograd, Serbia and Ho Chi Minh City, Vietnam. The firm offers sales outsourcing, customer service outsourcing, call center services, direct marketing, and more and has a midsize team.The firm was founded in 2020.

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326

Outcess Solutions
(1 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  3.5
- $1,000+
- 250 - 999 employees
- Lagos, Nigeria
Established in 2005, Outcess Solutions is a non-voice bpo/back office services company. The company focuses on non-voice bpo/back office services, cloud consulting & SI, and IT managed services and has a midsize team.
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Industries
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327

WERVAS Virtual Assistant Services
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Kolkata, India
WERVAS is a virtual assistant service provider founded in 2016. The company is made up of less than 10 employees and is headquartered in Kolkata, India. They specialize in non-voice BPO, SEO, and voice services.

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Industries
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328

Essential Infotech
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Dhaka, Bangladesh
Essential Infotech is a web development firm. Their midsize team is based in Dhaka, Bangladesh and Arab, Alabama and provides web development, mobile app development, robotics process automation, and Artificial Intelligence. The firm was founded in 2014.

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329

TeckValley
(3 Reviews) 3.5
- Timeliness
  3.2
- Service Excellence
  3.5
- Value
  3.2
- Would Recommend
  3.5
- $1,000+
- 2 - 9 employees
- Kolkata, India
Virtual Employee is a remote staffing company based in Rockland, Maine, with a satellite office in Noida, India. Founded in 2007, Virtual Employee's team of nearly 700 employees provides non-voice BPO/back-office, web design and development, and mobile app development services.

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Clients
- Studyforge
Industries
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330

Calibrus
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Tempe, AZ
Calibrus is a customer management contact center headquartered in Tempe, Ariz. Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Their solutions include third-party verification, outbound lead generation, and hosted call recording.

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