Looking for a top usability testing agency in the United Kingdom?

Usability testing helps companies vet if a product is worth investing time and resources in building. It also helps improve existing products by accounting for user feedback and pain points in design and functionality updates.

For example, let's say you're looking at Analytics and notice visitors to your website often visit one page only. You may hypothesize that your navigation is not user friendly. You could design and develop an updated navigation, or you could hold user tests to vet your hypothesis and get suggestions for navigation features your users need.

User testing may seem time consuming up-front, but it ultimately saves time and money later. For expert assistance, consider hiring a usability testing company. Usability testing services define test scenarios, identify test subjects, conduct the tests, and compile feedback for you.

To assist you in your search for a partner, we’ve compiled this list of the top usability testing companies in United Kingdom. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best United Kingdom Usability Testing Services

  • 61
    $10,000+
    2 - 9 Employees
    Bristol United Kingdom

    Founded in 2010 in Bristol, United Kingdom, POPcomms is a design company with a team of around 10 employees. They offer mobile app development and UX/UI design services to enterprise and mid-level businesses in multiple industries.  

    Industries
    Notable Project

    Under contract with a medical device company, POPcomms leveraged Showpad and HTML5 to develop an interactive sales app to allow for digital purchasing. Their work has delivered critical value during the COVID-19 pandemic while in-person sales are not an option. 

    "We didn’t really know anything about Showpad. This was the biggest challenge we had to overcome, and they helped us do that quite effectively. POPcomms took us on a journey very quickly and efficiently." – Marketing Manager, Medical Device Company 

     

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  • 62
    $5,000+
    Freelancer
    Chepstow United Kingdom

    Founded in 2007, Rootsy is located in Chepstow, U.K. As a freelancer, they provide web design, web development, and e-commerce development services for small businesses focused on media, consumer products, arts, entertainment, and music industries.

    Industries
    Notable Project

    Rootsy conducted a full design and branding package and created a new template for a publisher's website. They have implemented new features, styles, and designs for the website as well as ongoing development work.

    "Rootsy is accessible, patient and capable of delivering." –Publisher

  • 63
    $10,000+
    2 - 9 Employees
    Gateshead United Kingdom

    ARCH is a digital solutions firm specializing in the design, development, and hosting of websites, mobile apps, and business systems. They also have extensive experience in e-commerce, intranet, e-learning, CMS and CRM systems. Founded in 2005 and headquartered in London, with an office in Gateshead, U.K., their team consists fo fewer than 10 employees. 
     

    Clients
    Nestle
    Willmott Dixon
    DMA
    Gateshead Council
    Industries
    Notable Project

    ARCH worked with a computer software company to develop a mobile application for a client. The project encompassed the design of the application from infancy, planning and developing all aspects of the UI through to full design prototypes and the finished product. 

    “The project success was demonstrated in the functionality of the solution. The app solved a problem for our client by making information more portable and readily available.” – Managing Director, Computer Software Company. 
     

  • 64
    $5,000+
    Freelancer
    Bath United Kingdom

    DesignBull Ltd is a digital marketing agency founded in 2006 and located in Bath, U.K. The company is made up of a freelancer who primarily serves small businesses in the financial services and automotive industries. Their services include branding, web design, and UX/UI design.

    Clients
    Trapeze Group
    i4C Technology
    Validify,
    KDS
    Industries
    Notable Project

    DesignBull Ltd provided branding services to a software company. Their work involved designing a logo, writing brand messaging, and developing a website. The team completed the work in a tight timeframe, delivering solid branding. 

    “[They] helped us establish a strong brand that people could recognize and trust. “ – Marketing Manager, Software Company

  • 65
    $1,000+
    2 - 9 Employees
    Ware United Kingdom

    Heavy Penguin is a digital web agency founded in 2010. Based in Ware, United Kingdom, the team specializes in web development, eCommerce development, and UX/UI design. They primarily serve clients in the eCommerce, government, and consumer products and services agencies. Heavy Penguin designed and developed a corporate website for a landscaping and building company, helping them showcase their work and attract clients. The team also implemented email and contact capabilities.

    Clients
    The Institute of The Motor Industry
    Argos
    Zoopla
    Domestic and General
    Industries
    Notable Project

    Heavy Penguin designed and developed a corporate website for a landscaping and building company, helping them showcase their work and attract clients. The team also implemented email and contact capabilities. Overall, the company was pleased with the team's work. 

    "The final website was stunning, professional, and user-friendly. Our customers have reacted positively, praising the site’s design and flow." — Owner, Landscaping and Building Company 

  • 66
    $5,000+
    50 - 249 Employees
    London United Kingdom
    Phaedra Solutions is a top software development company with 4 locations worldwide and over 7 years of making great software. Phaedra Solutions is a full-cycle software development firm that specializes in cutting-edge engineering solutions for startups and business owners. We develop large-scale enterprise applications for businesses to develop robust software architecture.
    Clients
    Penorama
    Travelsmeet
    Food Karma
    Mvintage
    Industries
    Notable Project

    Phaedra Solutions developed custom software for an injury law firm. They created and continue to manage enterprise applications for the client. They also oversee the hiring of development talent. They've successfully met and managed the client's expectations.

    "Phaedra worked to find the right team members for my project and insured it's success." — Software Architect, Injury Law Firm

  • 67
    $10,000+
    10 - 49 Employees
    london United Kingdom

    Thought&Function is a digital agency founded in London in 2017 with no more than 10 members. They are experts in web development, mobile app development, and UX/UI design solutions for clients in the industries of financial services, education, and health care.

    Clients
    DoctorLink
    AllPlants
    ProperCorn
    Industries
    Notable Project

    Thought&Function developed an app for a personal finance company. The app was built entirely from scratch using React Native for both Android and iOS platforms. The app was released earlier than scheduled.

    “For me, what sets them apart is the relationship.” - Founder, Personal Finance Company

  • 68
    $1,000+
    2 - 9 Employees
    London United Kingdom

    Passionate, a web design company, was established in 2018. The firm focuses on web design, ux/ui design, logo, custom software development, and more and has a small team.

    Notable Project

    Passionate is developing a website and providing hosting for a biotech company. The team is tasked with website amendments from time to time, and hosting advice.

    "Their responsiveness was most impressive."

  • 69
    $1,000+
    2 - 9 Employees
    Ipswich United Kingdom

    Element Softworks Ltd is a web development agency founded in 2016 and based out of Ipswich, United Kingdom. Their team of nearly 10 employees provides web development, web design, and graphic design to small business clients. Additional services include UI/UX design and social media marketing.

    Clients
    Skipper My Boat
    Retreat East
    University of Suffolk
    Notable Project

    Element Softworks Ltd oversaw a tire shop's SEO strategy and website development. They also designed the wireframes for the website and integrated Google Analytics, resulting in a boost in leads for the client.

    "My website is now modernized, works well, and is mobile-compatible." – Managing Director, Tire Shop

  • 70
    $5,000+
    2 - 9 Employees
    Manchester United Kingdom

    Fortnight is a boutique design and development studio based in Manchester, U.K., with offices in London and New York. The studio, founded in 2014, has a team of more than ten that provides mobile app development, branding, product design, web design, and UX/UI design services to small and larger-sized companies. 

    Clients
    OnePlus
    Simba Sleep
    King
    BMW
    Notable Project

    A car leasing platform hired Fortnight to help develop their brand and design the UX/UI of their website and mobile app. Fortnight researched the industry and environment, and resolved to balance old school sensibilities with modern design. Fortnight completed the project on time and within budget, and the resulting app and website received positive feedback from the initial users. 

    "Project management and the iterative, flexible approach have been really great." - Founder, Car Leasing Platform

  • 71
    $10,000+
    10 - 49 Employees
    St. Austell United Kingdom

    Hiyield is a small website development firm located in St. Austell, United Kingdom. Launched in 2018, the team focuses on web development, custom software development, ux/ui design, application management & support, and more.

    Industries
    Notable Project

    hiyield provided IT services for a human resources consulting company. They were responsible for running the app, website, back-office workflows, mitigating security and risk.

    "Excellent project management and ownership of all issues."

  • 72
    $5,000+
    10 - 49 Employees
    Hertfordshire United Kingdom

    JANETO is a software company headquartered in Ho Chi Minh, Vietnam with an office in Providence, R.I. Founded in 2014, the team of 21 specializes in web development, mobile app development, and graphic design. They work with midmarket and small businesses, focusing on business services, retail, and e-commerce.  

    Clients
    Wow! Kids
    POLYGON
    eGov
    Industries
    Notable Project

    JANETO worked with an emoticon social media platform to develop an application for Android. They created an app that features backgrounds and emoticons that can be used in text messages and developed a calendar to release new emoticons for users. The client was impressed with their ability to make the client’s ideas a reality. 

    “They brought our idea to reality. They were quite cost-effective compared to what others quoted. They were easy to work with. Given the language barrier, they were great communicators.” – Director, Emoticon Social Media Platform

  • 73
    $10,000+
    10 - 49 Employees
    London United Kingdom

    Indie Ridge Limited is a small web design company located in London, United Kingdom. Established in 2016, the team specializes in web design, web development, ux/ui design, e-commerce development, and more.

    Notable Project

    Indie Ridge provides web development services for the owner of a media consultancy firm. The team is responsible for building a website to improve the client's online presence and promote their services.

    "Their speed is excellent. They're always available and easy to work with."

  • 74
    $5,000+
    2 - 9 Employees
    Edinburgh United Kingdom
    Passio is a small user experience agency. The Edinburgh, United Kingdom-based company was launched in 2016. Their team provides ux/ui design, mobile app development, product design, web design, and more.
    Industries
    Notable Project

    A membership organization hired Passio to help them design, develop, and evaluate three web-based applications. The team also helps with the apps' user journey mapping, information flow visualization, and more.

    "Their approach to accessibility is amazing and they will respond to any level of request for support with patience. "

  • 75
    $5,000+
    2 - 9 Employees
    London United Kingdom

    DxGreat is a digital experience company based in London with an office in Istanbul. The company, founded in 2017, has a team of less than ten that provides UX/UI design, web development, mobile app development, and e-commerce development services. DxGreat serves enterprise and smaller-sized companies in the consumer products & services, financial services, hospitality & leisure, IT, and e-commerce industries. 

    Clients
    Diageo
    Mecedes-Benz
    Goodyear
    Danone
    Industries
    Notable Project

    A consulting & training company hired DxGreat for several projects. Notable of these is the rebranding of the company. As part of the engagement, DxGreat designed a new logo, developed a new website, created a new company communication style, and changed the company's initial marketing concept. Because of this engagement, traffic to the company website doubled within two months of the launch of the new home page and the effect of the rebrand can be felt even after three years.

    "DxGreat was very familiar with agile work and aligned quite well with us." - Co-Founder & Managing Partner, Consulting & Training Company 

  • 76
    $5,000+
    2 - 9 Employees
    London United Kingdom

    Digiruu is a digital firm founded in 2016 run by a team of fewer than 10 professionals. Based in London, the company lends their expertise in mobile app development, UX/UI design, and web design to clients ranging from startups to large enterprises, working in various industries such as consumer products, advertising, and media.

    Clients
    Mental Wealth Matters
    Housing Disrepair Centre
    FindMe
    Industries
    Notable Project

    Digiruu worked with a children's book app developer to develop the app itself. Digiruu handled iOS development of the app and currently provides ongoing maintenance for it. Digiruu was also able to find an illustrator for the app, which helped provide illustrations for the book.

    "They help single-person operations and small businesses just starting out and don’t charge high prices, which is what I needed. A lot of the bigger companies I did go to were a lot more expensive because their focus was more on medium to large companies." - Founder, Children's Book App Developer

  • 77
    $1,000+
    2 - 9 Employees
    Chatham United Kingdom

    Hancock and Rowe is a design firm based in Chatham, England, and founded in 2020. With over two employees, they offer branding, web design, and UX/UI design solutions to small businesses across various industries.

    Clients
    Pulling Together Kent
    CIPHR
    Fafas
    Notable Project

    Hancock and Rowe designed a website and logo for a volunteer group. Hancock and Rowe also designed certificates for one of their products. The group is satisfied with Hancock and Rowe’s work.

    “Hancock and Rowe were amazing. They were at the meetings to listen to what we needed and they acted on it for the good of the community.” - Founder, Volunteer Group

  • 78
    $1,000+
    2 - 9 Employees
    Manchester United Kingdom

    Higher Ground Marketing is a marketing agency founded in 2012 in Manchester, England. With more than two members, they offer digital strategy, conversion optimization, and SEO services to small and mid-market firms in the industries of manufacturing, transportation, and more.

    Clients
    JCB
    Beauty Crew
    Couriers & Freight
    Industries
    Notable Project

    Higher Ground Marketing optimized a website for a training service. Higher Ground Marketing also improved the online presence of the service through SEO and marketing efforts. The service has since increased its leads by tenfold.

    “PM was tight, transparent, and very well executed.” - CEO, Training Service

  • 79
    $1,000+
    10 - 49 Employees
    London United Kingdom

    Founded in 2018, Neural Soft Solutions is headquartered in London with another location in Lahore, Pakistan. Their team of 12 employees provides mobile app development, web development, and UX/UI design for enterprise, midmarket, and small businesses. They focus on business services, financial services, health care, and medical industries.

    Industries
    Notable Project

    Neural Soft Solutions built and designed a Wix site for a nonprofit. They were in charge of the front- and backend development. The team also crafted content for the client's platform. The team was readily available and delivered satisfaction.

    "I was satisfied with their work, stance, and just the fact that they were readily available." –Consultant, Nonprofit

  • 80
    $1,000+
    2 - 9 Employees
    London United Kingdom

    Lab3 Apps is a development agency founded in 2015 with no more than 10 employees. They offer mobile app development, UX/UI design, and web development solutions from their office in Christchurch, New Zealand. They primarily work with small businesses.

    Clients
    Whitebait Media
    New Zealand Institute of Management and Leadership
    Student Volunteer Army
    Industries
    Notable Project

    Lab3 Apps provided frontend development solutions for an insurance policy platform. Lab3 Apps handled the frontend needs of the local platform. The platform continues to work with Lab3 Apps on potential improvements to the systems.

    “It's a small but growing team that think and operate like a startup.” - Technical Product Manager, Insurance Policy Platform

  • 81
    $1,000+
    2 - 9 Employees
    Middlesbrough United Kingdom

    Web design agency Red Rabbit Marketing was founded in 2018. The small Middlesbrough, United Kingdom-based team provides web design, packaging design, video production, ux/ui design, and more.

    Industries
    Notable Project

    Red Rabbit Marketing supports the B2C rebranding of a health supplement provider through SEO, product and logo design, and web development. They've generated a website in compliance with CBD legislation.

    "Red Rabbit Marketing is keen on delivering what they promise and what we ask for."

  • 82
    $10,000+
    2 - 9 Employees
    Ilford United Kingdom

    Discover is a design firm based in Ilford, England with no more than 10 employees. They have offered digital strategy, web design, and UX/UI design solutions since their founding in 2015. They work mainly with small and mid-market firms.

    Clients
    Microsoft
    Giants Technology
    Northern Ireland Water
    Industries
    Notable Project

    Discover developed a website for a software consultancy firm. The firm needed to build a brand and website to appeal to more clients. The firm has yet to track the results.

    “We were impressed with how they took the time to understand us and our business.” - Director, Software Consultancy Firm

  • 83
    $1,000+
    2 - 9 Employees
    London United Kingdom

    Atekla Studio is an online digital agency based in London with more than two professionals. Founded in 2018, they provide web design, web development, and UX/Ui design solutions to small businesses in the fields of business services, e-commerce, and others.

    Clients
    Sbarro Pizza
    Nicole Laboratory
    Alemar Lex
    Industries
    Notable Project

    Atekla Studio developed an e-commerce platform for a construction company. The company was looking to improve their digital presence through a website. The site has helped increase sales for the company since its launch.

    “Their customer service approach is outstanding.” - CEO, Construction Company

  • 84
    $25,000+
    10 - 49 Employees
    Long Crendon United Kingdom

    GrowCreate is a Long Crendon, United Kingdom-based software development firm. The small company was established in 2012. Their team offers custom software development, web design, web development, ux/ui design, and more.

    Industries
    Notable Project

    GrowCreate designed and developed an outcome-based solution for a global investment manager seeking more engagement and flexibility from their website. We developed a scalable solution that could meet their future needs, including a multi-lingual setup. We also introduced new custom features, such as document libraries and team profiles, and ensured compliance by personalizing content and navigation for different visitor types.

    "I love how personable they were, nothing is too much trouble."

  • 85
    $1,000+
    2 - 9 Employees
    London United Kingdom

    Shoreditch Design Studio is a design agency based in London and founded in 2019. With over two employees, they specialize in UX/UI, web, and product design solutions for clients ranging from small firms to large companies.

    Clients
    TeamSportz
    Notable Project

    Shoreditch Design Studio produced videos for an AI sports platform. The videos were both long-form and short-form and were used for social media purposes. The platform is impressed with Shoreditch Design Studio’s creativity in capturing the vision of the platform.

    “Effective because they were available and embedded into our Slack.” - CEO, AI Sports Platform

  • 86
    $1,000+
    10 - 49 Employees
    Covent Garden United Kingdom

    Iterafy is a digital agency headquartered in La Plata, Argentina, with additional offices in London. Founded in 2020, their main focus lines are social media marketing, web design, and content marketing.

    Clients
    Pinta Libre
    Borok
    Como en Casa
    Serviviandas
    Industries
    Notable Project

    Iterafy provided branding services for a beverage subscription service. The team was responsible for the client's messaging, UI/UX designs, and email and marketing automation. 

    "We’re really happy about how well we worked together. They felt like part of our team." – CMO, Beverage Subscription Service

  • 87
    $1,000+
    10 - 49 Employees
    London United Kingdom

    Vevol Media is an e-commerce development firm. They are located in Kildare, Ireland and have a small team. Their services include e-commerce development, ux/ui design, conversion optimization, digital strategy, and more.

    Industries
    Notable Project

    An e-commerce business hired Vevol Media for e-commerce development. The team aims to increase the conversion rate by revamping the website using a Shopify theme, enhancing user experience, and working on CRO.

    "We find their yes-can-do attitude impressive."

  • 88
    $5,000+
    10 - 49 Employees
    London United Kingdom

    Specno is a tech company based in Cape Town, South Africa, with an office in Paarl, Soutf Africa. The company, founded in 2018, has a team of more than ten that provides, among others, mobile app development, UX/UI design, and custom software development to various small and midmarket companies. 

    Clients
    BDO
    Overberg Agri
    Talisman
    Sawex
    Industries
    Notable Project

    A parcel delivery service hired Specno to streamline the service's mobile app by building wireframes and improving the designs to decrease the pain points. The internal team tested the new designs and found them to be more intuitive than the service's old app. 

    "The team managed to wireframe and prototype the system within just a months work." - CEO, parcel delivery service

  • 89
    $5,000+
    10 - 49 Employees
    Cheadle Hulme United Kingdom

    Established in 2017, BizzClan is a small UX company headquartered in Lahore, Pakistan. Their services include ux/ui design, content marketing, mobile app development, public relations, and more.

    Industries
    Notable Project

    BizzClan built a website for a financial services company. They were tasked with designing the website and creating the content. 

    "Everything was easy with them, they were adaptable and very flexible on our request."

  • 90
    $1,000+
    2 - 9 Employees
    Colchester United Kingdom

    Agile Research is a user research agency established in 2016. Working out of Colchester, England, the team of under 10 provides market research and UX/UI design services to small and mid-market companies.

    Clients
    NHS Mid Essex Clinical Commissioning Group
    Healthwatch Essex
    Provide
    Housesimple
    Industries
    Notable Project

    A healthcare provider tasked Agile Research with improving the onboarding process for their new service site. Agile Research conducted multiple usability tests, interviewing target users and holding focus groups. Resolving the identified issues greatly improved the site's UX, which was a testament to the team's technical knowledge.

    "Our digital team was impressed by how Agile understood digital development, met the tight deadlines, and effectively communicated with them." – CEO, Healthcare Provider

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Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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