A Comprehensive Guide to Healthcare Management Software

By Maxim Kozlovsky / 24 September 2019

This article will discuss the main hospital management system software development aspects, including goals, architecture, security, options, and prospects. The article will help development teams and business owners understand what pitfalls and possibilities this market provides.

In 2019, healthcare management has become a next-level challenge for software developers. 

We can expect rapid development in several directions, such as hospital contract management software, healthcare inventory management software, and healthcare compliance management software. 

Indeed, Forbes confirms that 83% of organizations in the healthcare segment are already using cloud-based platforms for many of the tasks listed below. 

Current areas of cloud application include hosting of clinical applications and data.


Cloud-based products clearly have a lot of versatility for healthcare organizations. 

As a software development company with more than 5 years of experience in SaaS development and maintenance, we will explore the basics of hospital management systems:

  • Goals
  • Architecture
  • Security
  • Types
  • Prospects

Guide to Hospital Management Software

  1. Understand Hospital Management Software
  2. Consider SAAS Security Risks
  3. Compare Healthcare SAAS Platforms
  4. Understand Why SAAS Has Staying Power

What Is Hospital Management System Software and What Issues Does It Resolve?

IT has transformed healthcare and medicine. Hospital management system software is now more prevalent and promotes optimal functioning. 

It coordinates all of the data in the system, including patient records, blood banks, and administrative details. This reduces operating costs and increases service quality. 

Several areas that receive the benefits are outlined below:

Medical Administration

Admissions clerks, record managers, and secretaries benefit from management software when it addresses routine duties. Services like appointment scheduling and automatic generations of discharge summaries are available on the cloud.

Healthcare contract management software allows regulating patient and insurance contracts. Overall, this results in faster and more concise administrative processes.

Finance Billing

The government and insurance companies aren’t making the life of hospital workers easier when they create increasingly complex billing rules. Healthcare revenue cycle management software abates the difficulty by creating electronic bills for patients and insurance companies that contain all essential details, including: 

  • Room rent
  • Consultation and nursing charges
  • Medication, ultrasound, X-rays
  • Laboratory tests and procedures

Patient Data Exchanges and Transfers

Healthcare case management software enables secure and direct communication of information about patient cases between hospital departments and insurance companies. It involves inpatient and outpatient management: discharge summaries, consent forms, treatments, and laboratory test results.

Healthcare management software helps allocate hospital spaces and individual treatments. The increase in efficiency improves the speed of hospital work, which eventually saves lives.

Vendors and Referrals Management

Healthcare referral management software optimizes the patient referral process through a cloud system. Within a provider network, referrals are not an issue—you can produce letters and emails, track the process of the referral, and receive referrals. It is the optimum solution that saves time and money in addition to boosting accuracy.

Hospital Staff Management

Business owners and hospital CEOs benefit from the staff management feature of healthcare management software. It makes staff reports and salary distribution an easier task via a range of report analysis tools. This feature is also excellent for generating mailing lists, which improves communication between staff members.

Beneficial Architecture of the Healthcare SaaS Platform (HSP)

Most businesses have it easy with combining different service models. Unfortunately, businesses in the healthcare industry are restricted by privacy agreements and sensitive patient data, so cloud computing becomes difficult. 

An HSP overcomes this issue with its unique architecture. It also allows users to run their business remotely, a convenient option for a business of any size. 

The HSP model bears a layered structure consisting of the provider, the consumer (in this case the hospital), and creator. Developers, consumers, and providers receive their API from the consumer/provider portal.

Technical services are implemented through cross-platform development: the UI framework is suitable for mobile applications as well as the web version of the platform.

All of these features are also available in free hospital management software, making it an extremely affordable way to run a business.

Consider the SaaS Healthcare Security Risks

Security and control in healthcare are major issues and are the only reason implementing cloud-based systems in hospitals is a challenge. Despite preventative measures such as encryption and two-factor authentication, there are still a number of risks:

  • Sensitive patient data is stored outside the hospital. While paperwork is far less convenient than digital information storage, it is not as susceptible to data breaches and hacking.
  • SaaS vendors place regulations upon disaster recovery and business protocols, which means you have limited control over them.
  • There’s little room for individualization, i.e., disaster recovery protocol is the same for all platform users.
  •  The fact that you need an internet connection to access patient data means it’s vulnerable to connection breaks, which disrupts workflow.

However, it’s not all about the drawbacks. Security becomes a much simpler task with SaaS since all maintenance and paperwork are relocated to the service provider. This is great for small and mid-sized businesses that have small headquarters but large amounts of work.

Comparing Healthcare SaaS Platforms

There are different types of wellbeing management apps and software. Some of them are directly incorporated into hospital systems, while others are adapted for personal use on a daily basis. 

The image below compares several examples of healthcare SaaS products and expands on each of them separately.

Pros and cons of common SaaS healthcare products. Pros include easy ability to schedule appointments, great way to attract new patients, access to doctor reviews, compatible with Android and iOS. Cons include lack of accountability for patients to attend appointment, appointments are often rescheduled, not many doctors use these programs yet.


Although the graphic above only names four possibilities, there is no shortage of options for healthcare SaaS products. 

As with any product, each will have merits and drawbacks, so it's important to do research to find the one that fits your situation the best. 

3 Reasons SaaS Will Stay Relevant on the Healthcare Market

SaaS is on the rise in healthcare. Forecasts by Research and Markets show that by 2023 the size of the cloud computing market in this sector will be worth nearly $45 billion. This is largely due to the fact that hospitals are transferring their services to portable devices and are employing big data and IoT more often.

Why is SaaS in such high demand in healthcare? We have compiled a couple of reasons. 

1. SaaS Offers Greater Flexibility 

SaaS data is stored on the cloud and can be updated off-site, which makes information much easier to share and access. This also means better security, since vendors don’t rely on users to upgrade the platform.

2. SaaS Offers Businesses Software for a Reduced Cost

There are a number of factors that makes SaaS much cheaper than other options: you can outsource or have a small IT department, and there is no need to purchase lots of expensive hardware for the office.

3. SaaS Is Accessible

Both users and service providers can access the platform and information on the cloud from remote locations and on nearly any device. There is also no need to install bulky software and invest in maintenance.

No matter the product, it's tough to argue against something versatile, cost efficient, and easy to use.

Healthcare SaaS platforms are no exception. 

Software with Staying Power

Hospital management software disrupts the industry on all levels, resolving core issues in medical administration, finance billing, patient data exchange, referrals, and hospital staff management. 

The layered structure and cloud-based computing allow hospitals that use SaaS to outsource and have small IT departments. It is also very flexible and easily accessible, making it most relevant for the medical industry. The benefits of using these products far outweigh the security and scalability drawbacks discussed above. 

Overall, this is a prospective solution for any progressive enterprise. You can request your own hospital management software demo with us.

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