Looking for a top user research agency in Australia?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Australia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Australia User Research Companies

  • 1
    $25,000+
    10 - 49 Employees
    Sydney Australia

    Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

    Clients
    Fiserv
    Intuit
    EMC
    Walmart
    Industries
    Notable Project

    Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

    "They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

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  • 2
    $50,000+
    50 - 249 Employees
    Chelsea Australia

    XWP is a web agency founded in Chelsea, Australia in 2005 with over 50 employees. They offer web development, web design, and UX/UI design solutions to mid-market and enterprise-level clients in the fields of IT and media.

    Clients
    Google
    News Corp
    Automattic
    Rolling Stone
    Industries
    Notable Project

    XWP developed a WordPress plugin for a large tech company. The company had XWP write the code of the plugin. The plugin has since had over half a million installs since its release.

    “XWP is versatile in being able to identify external or internal talent needed at any moment in time for anything, from extra plugin development to catering an event and everything that happens in between.” - Partner Development Manager, Large Tech Company

  • 3
    $10,000+
    10 - 49 Employees
    Surry Hills Australia

    Bapple is a web design & UX agency based in Chippendale, Australia. The agency, founded in 2006, has a team of less than ten that provides UX/UI design, web design, and branding services to midmarket and small companies. 

    Clients
    NSW Crime Commission
    Soul Origin
    Multigate
    UNHCR
    Industries
    Notable Project

    A marketing and advertising firm hired Bapple to help update its client's website and giving it an easier UX and integrating an online store and a functional platform for raising money for charity. The resulting website was successfully launched and met all of the expectations of the firm and the end-user client. 

    "They have a LOT of experience in UX development and testing." - SEO Senior Account Manager, Marketing and Advertising Firm

  • 4
    $50,000+
    50 - 249 Employees
    Surry Hills Australia

    ustwo is a digital design studio based in London with around 250 employees. Since its start in 2004, the team has provided web design and development, e-commerce development, mobile development, and UX/UI design services for large companies in a variety of industries.  

    Clients
    Google
    Sky
    Ford
    Qantas
    Industries
    Notable Project

    ustwo partnered with a large bank to assist with a geolocation-based project. The team provided UX strategies to use in the development of the prototype. They pleased the client with their productive work ethic and range of skills.

    “Their ability to move very quickly was something that set them apart when we were observing how they work. They had a fantastic developer with us early who was great regarding business.” — Executive Manager, Large Bank

  • 5
    $25,000+
    250 - 999 Employees
    Sydney Australia

    i95Dev is an e-commerce agency founded in 2000. Their team of 54 employees is headquartered in Woodbridge, N.J., with a second office in Hyderabad, India. They offer services in ERP consulting and SI, web design, and custom software development.

    Clients
    ProAudioStar
    Lighting Supply Co.
    Shock Doctor
    Montana Silversmiths
    Industries
    Notable Project

    i95Dev connected a Magneto online platform with a Microsoft Dynamics system for a customer goods company. They assisted with the client’s upgrade from Magneto to Magneto 2, which included installing extensions and conducting tests. The client has received positive feedback from their customers regarding the new integration, and the client appreciates i95Dev’s successful work.

    “They are excellent, always available, and very knowledgeable. They work hard to be in sync with us.” – President, Consumer Goods Company

  • 6
    $1,000+
    2 - 9 Employees
    Sydney Australia

    Human Digital is a digital strategy firm based in Auckland, New Zealand. Founded in 2018, their team of 7 serves clients in the finance and consumer products sectors. Services include web design and HR services.

    Industries
    Notable Project

    Human Digital provided design strategy serviced for a worker’s compensation organization. The team delivered excellent quality. They were customer-focused and driven.

    “They know what they're doing and they'll find you a good solution.” – Program Director, Government Agency

  • 7
    $25,000+
    2 - 9 Employees
    Melbourne Australia

    RAAK is a creative agency based in Windsor, Australia and has an office in Bendigo, Australia. Their 4 employees offer web design and development, e-commerce development, and digital strategy. Since their 2012 founding, they primarily work with small businesses and in the field of consumer products. 

    Clients
    Southern Phone
    Generation Clay
    Lettuce & Co
    Modulr
    Industries
    Notable Project

    RAAK helped a livestock company rebrand when they entered the real estate market. Their work included web design and creating marketing products such as ads and brochures. Market shares have increased about 20% as a result of RAAK's work. 

    "Their creative minds allow them to not only understand what the client wants, but also helps provide the client with other options. They invest in the business and share their ideas of what they think might work well. " –Managing Director, Real Estate & Livestock Agency

  • 8
    $25,000+
    10 - 49 Employees
    South Yarra Australia

    DreamWalk is an app development company headquartered in Melbourne, Australia that specializes in application testing, mobile app development, UX/UI design, and web development. Founded in 2009, the company is comprised of fewer than 10 employees. The travel division of a publishing house hired DreamWalk to create an iOS app that allows users to access travel guides at a cheaper cost.  The app was successful and was listed as a top 10 app in the Australian iTunes store. "DreamWalk was very accessible and it didn't try to hide anything from us." – Editor, Publishing House Coca-Cola, Melbourne University,  Holmesglen Institute, New Mexico Tourism 

    Industries
    Notable Project

    DreamWalk rebuilt existing mobile apps for a wedding planning platform. The team provided development, UI/UX designs, and testing services for the iOS and Android apps

    "They're clearly passionate about what they do and excel at delivering a quality product."

  • 9
    $10,000+
    10 - 49 Employees
    Sydney Australia

    Founded in 2016, Appello Software is a software design and development company headquartered in Sydney, Australia. They also have other Austrailian offices in Newcastle, Brisbane and Melbourne, and an additional office in London.  Their team of 4 employees specializes in mobile app development, UX/UI design and mobile marketing. They primarily serve consumer products, entertainment and hospitality industries.

    Clients
    EY
    WeWork
    BlackRock
    Starbucks
    Industries
    Notable Project

    Appello software employed a diverse tech stack to make a mobile dating app for a social dating platform. They used the client’s designs and several complex algorithms to make a finished iOS app that matched users based on a suite of criteria, including proximity to other users, profile data, and engagement with the app. The app received positive reviews and received over 50,000 users after becoming available on the iOS app store.

    “I equate value to the rate at which a firm can produce quality products. By that measurement, Appello Software excels beyond the norm. They represent the difference between a good service provider and a great service provider.” – Chief Design Officer, Social Dating Platform

  • 10
    $10,000+
    10 - 49 Employees
    Melbourne Australia

    UX design agency Dot2Shape was launched in [node:field_pp_year_founded:value]. The agency focuses on ux/ui design and has a small team.

    Industries
    Notable Project

    Dot2Shape redesigned a product designer's outdated website. The project was expected to create an eye-catching brand that increases their traffic and exhibits their portfolio to potential clients.

    "I was astounded by their knowledge of design, user experience, and optimization."

  • 11
    $1,000+
    10 - 49 Employees
    Rose Park Australia

    Paradox Marketing is a digital strategy and social media marketing agency. Headquartered in Adelaide, Australia, their small team focuses on digital strategy and social media marketing. The agency was founded in 2015.

    Industries
  • 12
    $5,000+
    2 - 9 Employees
    Brookvale Australia

    Established in 2018, Studio LDN is a small UX design company. Their team provides ux/ui design, product design, digital strategy, and web design. The agency is located in Brookvale, Australia.

    Industries
    Notable Project

    A student housing provider wants to refine their current branding, so they've hired Studio LDN to help them establish a fresh new look. This mainly involves updating all of the client's branding assets.

    "We are loving the whole process so far."

  • 13
    $25,000+
    10 - 49 Employees
    Mount Barker Australia

    NONA is a blockchain-focused software development studio headquartered in Cape Town, South Africa. Founded in 2012, this team of approximately 30 employees offers UX/UI design, blockchain development, mobile app development, and web development services.

    Clients
    Tezos
    Algorand
    2U
    Media24
    Industries
    Notable Project

    NONA built a decentralized application for a cryptocurrency hedge fund. The team used React, AWS, and Solidity to create a token distribution and smart contracts platform.

  • 14
    $10,000+
    10 - 49 Employees
    Melbourne Australia

    Exo Digital, an UX agency, is located in Docklands, Australia. The small agency was founded in 2019. Their team specializes in ux/ui design, branding, digital strategy, web design, and more.

    Clients
    Streamgear
    ANZ
    AGL
    Detexian
    Industries
    Notable Project

    Exo Digital was hired by a SaaS security platform to provide branding and web design services. They developed the client's brand’s positioning and messaging and designed the site based on the partner's needs.

    "It was great to talk to someone in the same field as me."

  • 15
    $25,000+
    10 - 49 Employees
    Sydney Australia

    Headquartered in Hong Kong, Hong Kong and Sydney, Australia, RHM is a web design company. The small agency was established in 2012. Their team provides web design, ux/ui design, web development, and mobile app development.

    Notable Project

    Rush Hour Digital revamped a financial service provider’s website to improve the UX. They also migrated the site to a different CMS to allow the client to make quick content changes when needed.

    "Rush Hour Digital’s strengths included stakeholder management, technical capability, reliability, and professionalism."

  • 16
    $10,000+
    50 - 249 Employees
    Sydney Australia

    XAM is a development agency based in Sydney, Australia. Founded in 2014 with around 20 members on their team, the agency specializes in web, mobile app, and custom software development. 

    Clients
    Telstra
    UGL
    Sydney Water
    Unilever
    Industries
    Notable Project

    XAM revamped a coaching mobile app after the client reviewed user feedback. The agency worked on restructuring the application and refreshing design elements. The new functions helped the app grow. 

    "Their skillset – from customer service to UX – has covered every aspect of the scope." – Founder, Coaching Mobile App

  • 17
    $25,000+
    10 - 49 Employees
    Surry Hills Australia

    Pollen is an UX agency and web design company. Headquartered in Surry Hills, Australia, their midsize team specializes in ux/ui design and web design. The firm was established in 2007.

    Industries
  • 18
    $5,000+
    2 - 9 Employees
    Cremorne Australia

    Ten Squared, a website development firm, was established in 2019. The company provides web development, web design, ux/ui design, digital strategy, and more and has a small team. The company is based in Cremorne, Australia.

    Industries
    Notable Project

    Ten Squared redesigned a coworking company's WordPress site. Then, they provided digital marketing services in order to increase the client's ranking on Google.

    "Whenever we found anything we wanted to change, we were able to contact them and have it fixed within the day."

  • 19
    $1,000+
    2 - 9 Employees
    Griffith Australia

    Passionate, a web design company, was established in 2018. The firm focuses on web design, ux/ui design, logo, custom software development, and more and has a small team.

    Notable Project

    Passionate is developing a website and providing hosting for a biotech company. The team is tasked with website amendments from time to time, and hosting advice.

    "Their responsiveness was most impressive."

  • 20
    $10,000+
    10 - 49 Employees
    West Melbourne Australia

    Pipelabs is an app and web product development and integration consultancy based in Melbourne, Australia, with an office in Auckland, New Zealand. The consultancy, founded in 2019, has a team of around ten that provides e-commerce development, custom software development, UX/UI design, web development, and mobile app development services to small and larger-sized companies in the e-commerce, financial services, and real estate industries.

    Clients
    Tommy Bahama Australia (Shopify eCommerce
    Apparel 21)
    Thirsty Camel Australia ecommerce store (Magento 2
    Drive Yello
    Industries
    Notable Project

    A retail business hired Pipelabs to develop and maintain its e-commerce solution within a short timeframe.The engagement involved integrating the Shopify frontend not only with the business's own ERP system (POS, financials, warehouse management, etc) but also the systems of the head office for access to all imagery, product details, etc. Pipelabs completed the project on time despite the tight deadline and the website was able to handle a greater-than-expected growth brought about by the COVID-19 pandemic.

    "We really feel as if the Pipelabs team is simply an extension of our own team." - Commercial Manager, Retail Business

  • 21
    $5,000+
    2 - 9 Employees
    Scarborough Australia

    PurpleCow Digital Marketing is a small web design agency in Scarborough, Australia. They specialize in web design, branding, marketing strategy, content marketing, and more and were founded in [node:field_pp_year_founded:value].

    Industries
    Notable Project

    A digital marketing company partnered with PurpleCow Digital Marketing for web development and SEO services. The team migrated the client's primary website to a new hosting platform and added a new directory.

    "Everything was performed to spec!"

  • 22
    $5,000+
    2 - 9 Employees
    Newtown Australia

    Established in 2005, Elk Creative is a branding company. They are headquartered in Geelong, Australia and have a small team. The firm focuses on branding, ux/ui design, digital strategy, graphic design, and more.

    Industries
    Notable Project

    A web design and digital marketing agency hired Elk Creative for branding services. The team worked with the client's personal brand and their end clients..

    "They understand business, they understand marketing, and they just know how to execute things effectively."

  • 23
    $25,000+
    10 - 49 Employees
    Brisbane City Australia

    JCH Media is a full-service digital agency based in Brisbane, Australia, with offices in Melbourne. Founded in 2003, their team of fewer than 10 employees provides web design, web development, digital strategy, marketing strategy, and IT strategy consulting services.

    Clients
    Yarra Trams
    Westpac
    Workpac
    Toll
    Industries
  • 24
    $1,000+
    10 - 49 Employees
    Riverwood Australia

    Kimpster Technologies was founded in 2016 and is headquartered in Riverwood, Australia. They have a team of under 50 employees who focus on web design and UI/UX projects.

    Clients
    Club Sports UK
    Aussie Reborn Supplies
    Suppkings
    etc.
    Industries
    Notable Project

    The team was responsible for creating the design and programming assets for an e-commerce company and store. After working on the platform, traffic to the site increased. They provided the internal staff with resources to manage the platform on their own moving forward.

    "They helped our team members in fully understanding the website and how to maintain it." Business Manager, Manufacturing Company

  • 25
    $10,000+
    2 - 9 Employees
    Sydney Australia
    Blueegg is an user experience agency in Sydney, Australia. The small team offers ux/ui design, product design, web design, and other design and was launched in 2013.
    Industries
  • 26
    Weave Web Communications Logo

    Weave Web Communications

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    Undisclosed
    2 - 9 Employees
    Melbourne Australia
    Based in Melbourne, Australia, Weave Web Communications is a small UX design agency. They provide ux/ui design, search engine optimization, and web development and were founded in 2009.
  • 27
    Undisclosed
    10 - 49 Employees
    Hobart Australia
    Ionata Digital is an e-commerce development firm in Hobart, Australia. The small firm was founded in 2001. Their team provides e-commerce development, mobile app development, ux/ui design, digital strategy, and more.
  • 28
    business

    Pretzel Lab

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    Undisclosed
    50 - 249 Employees
    Melbourne Australia
    Located in Melbourne, Australia and Sydney, Australia, Pretzel Lab is an user experience design company. Founded in 2021, the midsize team provides ux/ui design, other design, and IT strategy consulting.
    Industries
  • 29
    Undisclosed
    2 - 9 Employees
    Rosebery Australia
    Founded in 2001, Milk Digital is a small web design company. Their team provides web design, ux/ui design, email marketing, graphic design, and more. The company is in Rosebery, Australia.
  • 30
    $250,000+
    50 - 249 Employees
    Fortitude Valley Australia
    Liquid Interactive is an user experience design agency. The midsize Fortitude Valley, Australia-based team specializes in ux/ui design, digital strategy, product design, content marketing, and more. The firm was founded in 2006.
    Industries
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Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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