AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.
AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.
"They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm