Top 100 Medical Answering Services

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Top 100 Medical Answering Services

June 2022

Looking for a top medical answering service?

Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

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List of the Best Healthcare Providers Answering Services Companies

  • 61
    • $1,000+
    • 10 - 49 employees
    • El Cajon, CA

    Answer California is a voice support outsourcing firm based in El Cajon, Calif., just outside of San Diego. Founded in 1998, Answer California has just under 13 employees. They exclusively provide voice service outsourcing. Their specific call center services include automatic answering, order processing, and customer service.

    Industries

    Notable Project

    Answer California provides inbound customer service and answering for an IT firm in New Jersey. The client wanted to change their voice support provider after overpaying for their previous partnership and found their competitive pricing much more appealing. The client noted that while they charge lower costs, Answer California provides a high level of service in the industry.

    "They get responses quickly and easily. There is nothing they need to improve." — IT Manager, Information Technology Firm

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  • 62
    • $1,000+
    • 50 - 249 employees
    • Diamond Bar, CA

    BillingParadise is a medical billing company based in Diamond Bar, Calif., with offices in Grand Rapids, Minn., North Brunswick, NJ, Mount Dora, Fla., Taylor, Texas, and New York City. Founded in 2004, BillingParadise's team of 31 provides non-voice BPO/back office services and voice services.

    Clients

    • NextGen Healthcare
    • eClinical Works
    • Allscripts

    Industries

    Notable Project

    BillingParadise was hired by a health care company to take charge of its medical billing needs so as to allow the client to avoid having to train and learn all of the various codes for it. BillingParadise saves the client 80 hours and 10% in expenses per month.

    "They have a lot more training and they are more efficient. They are the best we have ever worked with." — Director, Health Company

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  • 63
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.2
    • NPS

      4.4
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Charleston, SC

    Call Experts is a contact center outsourcing firm headquartered in Charleston, South Carolina. Founded in 1982, they now have over 200 employees distributed between three call centers on the US east coast. Call Experts provides expert services for voice support, including virtual receptionist services, inbound appointments, and customer support.

    Clients

    • Charleston Water System
    • College of Charleston
    • CharlestonGI

    Industries

    Notable Project

    Call Experts provides voice customer support for a mid-size US IT firm. The client was receiving more calls than they could adequately service, and wanted to free up resources to focus on growth. By partnering with Call Experts, they saved hundreds of customer service working hours. As a result, the client has markedly improved the efficiency of their operations.

    "I like the ease of use and reliability of the services. It allows me to communicate with customers in a remarkably more efficient and time saving manner." — Manager, IT Firm

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  • 64
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      4.2
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Palo Alto, CA

    ProComm is a teleservice company based in Palo Alto, Calif. Founded in 1991, they have about 50 employees and have clients in the healthcare industry. They specialize in voice and BPO services.

    Industries

    Notable Project

    ProComm provided answering services and scheduling to a telecommunications firm to increase their customer service, which helped improve the company's efficiency. 

    "They meet our expectations and have even gone above them." — Customer Service Manager, Telecommunications Firm

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  • 65
    • $1,000+
    • 250 - 999 employees
    • Santo Domingo, Dominican Republic

    Call Center Pros is an outsourcing firm based in Santo Domingo, Dominican Republic with a US office in Hollywood Fla. Established in 2010, Call Center Pros has 80 employees, and provides services including voice and non-voice business process outsourcing; Call Center Pros provides live chat and email support in addition to phone services.

    Industries

    Notable Project

    Call Center Pros provides live chat customer support for an IT firm in the US. The client's demand for support grew rapidly, and they wanted more time to focus on increasing revenue. The Call Center Pros team was able to provide a high level of customer satisfaction, and free up their client's resources to boost revenue by 25%.

    "We really started to be successful after working with them. We were able to focus on other tasks and grow revenue by 25%." – Executive, IT Firm

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  • 66
    • Undisclosed
    • 50 - 249 employees
    • Edmonton, Canada

    Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.

    Industries

    Notable Project

    A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

    "Their customer service is #1!"

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  • 67
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Irvine, CA

    Kareo is a cloud-based medical technology platform based in Irvine, Calif., with offices in San Francisco, Las Vegas, Los Angeles, and Costa Rica. Founded in 2004, Kareo's team of 597 employees provides non-voice BPO/back office services and voice services to healthcare and medical related businesses.

    Clients

    • Capterra
    • Software Advice
    • C Net

    Industries

    Notable Project

    Kareo was hired by a transportation company to assist with its medical billing needs, specifically the client's 401ks. Kareo's work enables the client to save 23 hours per month, while simultaneously allowing the client to offer for benefits to its employees.

    "Their service is very good." — Administration Manager, Transportation Company

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  • 68
    • Scheduling

      4.0
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      5.0
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    • $1,000+
    • 10 - 49 employees
    • Austin, TX

    Statco is a business process outsourcing firm based in Austin, Texas. They were founded in 1959, and have 23 employees. Statco's operations revolve around BPO/back office services for private and government clients with sensitive data needs; they also offer some voice support outsourcing to support their data operations.

    Clients

    • Texas Department of Transportation
    • IBM
    • Texas Education Agency

    Industries

    Notable Project

    Statco provides data entry and security support for a real estate firm in California. The client uses their services on an as-needed basis, which saves them nearly $3000 monthly on administrative costs due to Statco's billing model. Statco also impressed the client with their level of personal customer service, which is enhanced by them being a smaller firm.

    "They provide us everyday security and peace of mind. They are the only company that I would consider family." — Business Development Executive, Real Estate Firm

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  • 69
    • $1,000+
    • 50 - 249 employees
    • Montego Bay, Jamaica

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Industries

    Notable Project

    A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

    "They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

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  • 70
    • Scheduling

      4.4
    • Quality

      4.3
    • Cost

      4.0
    • NPS

      4.4
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    • Undisclosed
    • 10 - 49 employees
    • Garden City, NY

    Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company

    Clients

    • Century21
    • New York Daily News
    • LensDirect.com
    • Parker & Waichman

    Industries

    Notable Project

    A bank needed a reliable cost-effective roll-over receptionist and call center services to give customers human assistance even during times of high call volume. They hired Go Answer for the project.

    "Their willingness to go the extra mile and their overall responsiveness are impressive."

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  • 71
    • Undisclosed
    • 10 - 49 employees
    • Chesapeake, VA

    MAP Communications is an employee-owned virtual receptionist and live 24-hour answering service headquartered in Chesapeake, Va. Founded in 1991, their team of 65 focuses on industries like business services, real estate, education, healthcare, government, legal, and hospitality and leisure. They specialize in voice services.

    Clients

    • Coca-Cola
    • CBS
    • Metlife

    Industries

    Notable Project

    MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

    "MAP Communication's services have met our expectations; the team was there when customers needed help."  Executive, Manufacturing Company 

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  • 72
    • $1,000+
    • 10 - 49 employees
    • Silver Spring, MD

    A&A Communications is a voice services outsourcing firm based in Silver Spring, Md. Founded in 1979, they have about 50 employees and provides services to a relatively diverse client base. They specialize in voice support, including answering and virtual receptionist packages.

    Clients

    • Chatel Real Estate
    • Mona Electric
    • Mobile Medical Imaging

    Industries

    Notable Project

    A&A Communications provides seasonal and need-based lead generation for a nonprofit. The client handles nearly 100 outbound calls a day and needed comprehensive support without paying overhead costs on space and labor. Their services proved effective and saved the client around $1,000 monthly.

    "Their proven and documented system has saved us a lot of time, energy and money over the years." — Business Development Executive, Non-profit Organization

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  • 74
    • $1,000+
    • 50 - 249 employees
    • Sugar Land, TX

    IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.

    Clients

    • TravelWifi
    • PatPat
    • IdeasUnlimited
    • SMM Global

    Industries

    Notable Project

    IdeasUnlimited is providing customer service support for a FinTech company. Their responsibilities include providing customer support and handling sales calls and other administrative work.

    "We're impressed with their responsiveness and excellent project management."

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  • 75
    • Scheduling

      3.5
    • Quality

      3.5
    • Cost

      3.8
    • NPS

      4.2
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Cornwall, Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients

    • Dundas & Glengarry
    • National Capital Commission
    • Belfor Restoration

    Industries

    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

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  • 76
    • $1,000+
    • 50 - 249 employees
    • Honolulu, HI

    Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.

    Industries

    Notable Project

    A construction accounting management firm hired Connext Global Solutions to augment their staff for their internal processes. The vendor now makes up for nearly two-thirds of their workforce. 

    "We have enjoyed working with Connext and have developed a deep relationship with the company."

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  • 77
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines

    Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry. 

    Industries

    Notable Project

    Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

    "We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

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  • 78
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      4.5
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    • $1,000+
    • 2 - 9 employees
    • Oak Brook, IL

    MedValue is a BPO service provider with locations in Oak Brook, Ill., Los Angeles, and Bridgewater, N.J. The team of fewer than 10 employees offers non-voice BPO services and voice services to clients in the health care and medical industry.

    Industries

    Notable Project

    MedValue assisted with medical billing. The team was attentive and worked quickly. 

    “They are very efficient.” – HR Manager, Manufacturing Company

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  • 79
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      3.5
    • NPS

      4.2
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Miami, FL

    Office Sense is a business process outsourcing firm based in Miami, Fla. Founded in 2010, their team includes about 23 employees that specialize in bilingual call center support. Office Sense provides voice services for a diverse client base in terms of industry and scale. They offer conventional answering, virtual receptionist, and third-party verification call center solutions.

    Clients

    • The Morton Law Group
    • Villafana Law

    Industries

    Notable Project

    A large-scale financial services firm needed a team who could understand their subscription-based service that combines elements of finance, consumer technology, and insurance. They hired Office Sense to provide customer support services.  Partnering with Office Sense considerably improved the client's rate of customer satisfaction. In particular, the client noted that they are especially dedicated to understanding their internal operations.

    "Office Sense has done outstanding work so far. They've benefited our organization profoundly via their exceptional customer service and how they've taken the time to meet our expectations." — Senior IT Manager, Financial Services Firm

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  • 80
    • $1,000+
    • 50 - 249 employees
    • Hefei Shi, China
    Hefei Wisfly Information Technology Co., Ltd. Is an answering service established in 2007. The midsize Hefei Shi, China-based team specializes in call center services, IT managed services, custom software development, and customer service outsourcing.

    Industries

    Notable Project

    Hefei Wisfly Information Technology Co., Ltd. is providing content editing and BPO services for a publishing company. They edit manuscripts, typeset documents, convert PDF files, and provide ad hoc support.

    "Their service quality and deliverables exceed expectations."

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  • 81
    • Scheduling

      4.0
    • Quality

      4.0
    • Cost

      3.5
    • NPS

      3.5
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    • $1,000+
    • 250 - 999 employees
    • Clarksville, TN

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients

    • Inc. 5000

    Industries

    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

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  • 82
    • $1,000+
    • 250 - 999 employees
    • Canton, OH

    Incept is a phone answering service. They are headquartered in Canton, Ohio and have a midsize team. Their services include voice services, digital strategy, and social media marketing. The company was founded in 1993.

    Industries

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  • 83
    • $1,000+
    • 2 - 9 employees
    • Colorado Springs, CO

    Worldwide Call Centers is an outsourcing consultancy and call center network based in Colorado Springs, Colo. Founded in 1998, they have fewer than 10 employees but work with proprietary outsourcing groups depending on their clients' needs. Thye mostly provides strategic consulting with respect to outsourcing placement, but can also directly provide voice and non-voice business process outsourcing services.

    Industries

    Notable Project

    Worldwide Call Centers provides inbound lead generation and voice support for a U.S. financial services firm. The client needed more detailed phone records and consistent leads on phone calls and was placed with an agency by Worldwide Call Centers. In addition to strong lead generation, the Worldwide Call Centers team saves the client around $2,000 monthly on in-house labor costs.

    "They give us much better communication...They save us about $2,000 per month." – Finance Manager, Financial Services Firm

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  • 84
    • Scheduling

      4.3
    • Quality

      4.3
    • Cost

      4.2
    • NPS

      4.4
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    • $1,000+
    • 10 - 49 employees
    • Tucson, AZ

    Contact One is a full-service call center outsourcing firm in Tuscon, Ariz. They were founded in 1981 and currently maintain a staff of just over 40 employees. They provide voice services to a range of clients in a variety of sectors.

    Clients

    • Tuscon Orthopaedic Institute
    • Silverado Rooter & Plumbing
    • Suffolk Hills Pet Clinic

    Industries

    Notable Project

    Contact One provided inbound call support for a US business services firm that needed help handling demand. After partnering with Contact One, the client saved nearly 16 hours monthly on call management and customer service.

    "They are quick and thorough. There is nothing to improve." — VP of Sales, Business Services Firm

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  • 85
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
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    • $5,000+
    • 50 - 249 employees
    • Prishtina, Kosovo

    Sonnecto is an IT firm based in Pristine, Kosovo with more than 50 employees. Founded in 2018, they are experts in IT managed services, finance and accounting outsourcing, and custom software development solutions for small and mid-market businesses.

    Clients

    • Simplify Tenders
    • Entermedia

    Industries

    Notable Project

    Sonnecto provided staff augmentation services for an IT school. The school was expanding their programs and needed someone to facilitate their IT needs. Sonnecto helped reduce the burdens of the school.

    “Their ability to adapt to and solve problems via new solutions is great.” - Head of Operations, IT School

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  • 86
    • $1,000+
    • 2 - 9 employees
    • Smeaton Grange, Australia

    Turn Key Receptionist is a voice services agency located in Smeaton Grange, Australia. Founded in 2016, they have approximately 5 employees who focus on small business clients. They provide voice services.

    Clients

    • H3C Plus

    Industries

    Notable Project

    Turn Key Receptionist provided virtual receptionist services for a digital door lock company. Their work included inbound calls and some outbound calls following a script.

    “Customers would always comment on how friendly they were.”

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  • 88
    • Scheduling

      4.0
    • Quality

      3.0
    • Cost

      4.5
    • NPS

      4.0
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    • $1,000+
    • 50 - 249 employees
    • Knoxville, TN

    Based in Knoxville, Tenn., Gabbyville is a team of virtual receptionists that specializes in voice services. Since 2013, their team of around 10 has been working with clients in different industries such as financial services, healthcare, and information technology.  

    Clients

    • T.W. Law Firm
    • Yaniv & Associates
    • ETHODE
    • Book2Clean

    Industries

    Notable Project

    Gabbyville worked on appointment setting for a retail firm. They deal with about 65% of daily phone calls and needed great customer service representatives to handle that. The client thought they provided strong work. 

    "They have a great customer service team." —Executive, Retail Firm

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  • 89
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • Cluj-Napoca, Romania

    WHITE SEAL is a telephone answering service launched in 2017. The small team specializes in voice services, non-voice bpo/back office services, and business consulting. The company is based in Cluj-Napoca, Romania.

    Industries

    Notable Project

    WHITE SEAL provides sales outsourcing services to a trade brokerage company. The team is tasked with filtering and selecting companies that are interested to work with the client.

    "They were very much aware of the importance of the output goals."

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  • 90
    • $250,000+
    • 10,000+ employees
    • Singapore

    Answering service Everise is located in Singapore, Singapore; Austin, Texas; Taguig, Philippines and Zepto, Guatemala. The large agency was established in 2016. Their services include voice services, non-voice bpo/back office services, Artificial Intelligence, IT managed services, and more.

    Industries

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