Voice Link of Columbus, Inc.

Voice Link of Columbus, Inc. provided call answering services for Piedmont Surgical Specialists and Bariatrics. They handled calls from patients during holidays, after hours, and weekends, screening those that needed to be directed to a doctor. The service was entirely remote, allowing patients to speak to a live person rather than an automated system. Voice Link of Columbus, Inc. created custom scripts according to the client's needs. The client worked with Joann, the CFO and owner, and a supervisor, and the engagement began in June 2021 and is ongoing. The client has invested less than $10,000 in the project.

The construction company, Storm Guard Charlotte South, hired Voice Link of Columbus, Inc. to provide 24/7 call answering services. The client found Voice Link of Columbus, Inc. through an online search and chose them for their good value for cost. The project involved answering phones during off-hours, ensuring that the company could maintain communication even outside regular business hours.

Columbus Family Medicine engaged Voice Link of Columbus, Inc. for after-hours call reception services. The vendor was selected as the best regional provider for this service. Voice Link of Columbus, Inc. provided a scripted receptionist service after 5 pm, preceded by a short call screener voice message, then proceeded to a live customer service operator. Messages were sent via a HIPAA secure link to the cell phone, with a message sent back when addressed. If there was a delay, the operator would chase down the client to deliver the message. The client worked with Kat, who managed the call schedules.